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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at 956-290-9910 or email us with your question

Top ten most popular FAQs

Are free Anti-Virus software solutions sufficient?

Free anti-virus solutions typically offer limited protection against advanced threats. At Intellitech Enterprise Solutions, we recommend comprehensive, enterprise-grade antivirus and malware protection. Contact us to discuss the best cybersecurity solutions to fully protect your business.

What exactly are Managed IT Services?

Managed IT Services by Intellitech Enterprise Solutions means entrusting us with your entire IT infrastructure—from monitoring and cybersecurity to helpdesk support and strategic IT planning. We proactively manage your technology so you can focus entirely on your core business.

What is cloud backup?

Cloud backup securely transfers and stores copies of your critical data offsite. Intellitech Enterprise Solutions manages automated daily backups to ensure your data is protected, accessible, and easy to recover—without needing manual intervention or physical storage management.

What kind of response times can I expect?

Intellitech Enterprise Solutions guarantees rapid, defined response times tailored to your Service Level Agreement (SLA). Our proactive monitoring helps us address many issues before they impact your business, and we’re always available for emergencies.

How Long is a Managed Services Contract For?

Our Managed Services contracts are flexible, ranging from month-to-month plans to multi-year agreements designed to meet your business needs and budget. Intellitech works with you to find the most suitable arrangement, balancing affordability with comprehensive support.

What should I do before I call for help?

Before reaching out, note any error messages or unusual behavior, take screenshots, and briefly describe the steps that led to the issue. This information helps our technicians quickly diagnose and resolve your IT problems.

What does having Managed IT Services cost?

Intellitech provides transparent, predictable pricing based on your business size, complexity, and specific needs. Our fixed monthly fee covers comprehensive IT management, eliminating unexpected costs and simplifying budget planning.

What if we already have an internal IT department?

Intellitech complements your internal IT team with specialized services, additional support, and strategic consulting. Whether it’s cybersecurity, cloud management, or overflow support, our tailored solutions seamlessly integrate to enhance your current IT capabilities.

How does a flat rate billing save me money?

Flat-rate billing offers predictable monthly costs, enabling you to budget effectively without unexpected expenses. Intellitech’s comprehensive plans cover all essential IT services, ensuring you pay only for what your business truly needs—no surprises, just reliable service.

What types of systems do you support?

Intellitech proudly supports a wide range of platforms and systems, including Windows, Mac, Android, iOS, Office 365, Google Workspace, AWS, and Azure. Regardless of your current technology setup, our expert team ensures your business runs smoothly and securely.

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